Our experience with Pool Mart was just wonderful! From beginning to end, Tom was so knowledgeable and helpful. From the moment I called to ask about hot tubs, he was friendly and made time for me immediately. The delivery crew was quick and even showed us how to use all of the chemicals. Tom called before and after delivery to check that everything went smoothly and I know I can call in the future and they will handle any questions or concerns! Thank you Tom and Pool Mart for the great service and communication. We love our Viking Spa!
Tom was simply great. He had the patience to work with me and answer many questions over multiple days in helping determine the best hot tub for us. The non-financed price was better than all local competitors for similarly sized/equipped models and the delivery (and removal of old tub) went without a single issue. THANK YOU POOL MART (& Tom)
Recently bought a pool from Pool Mart in which Tom Waters was our salesman and my new best friend! Being my first pool we honestly needed a great deal of help right from the start. We shopped around other stores and in comparison Tom had us sold on his knowledge, experience, and not trying to over sell us on any package or size. He is so friendly at allowing us to make this long term decision and commitment. Tom directed me at every move step-by-step and believe me when I tell you from purchase to install 8 days. No kidding 8 days including permits and contractors at his fingertips, a phone call away. Honestly I can’t thank Tom Waters enough and with a pool of my size and complexity, being my first, developing a close sales relationship is a must.
My husband and I stopped in on Saturday with a VERY green pool issue. We spoke with Tom and he advised us on how to cure the issue using 3 bags shock on the first day and 2 each day following along with vacuuming and brushing the pool..I am thrilled to say that today – Tuesday – my pool is crystal clear!!! He also advised on on how to avoid the issue in the future towards the end of summer – simply leave the filter on 24hrs. He will definitely be our go to guy in the future!!! No one else helped with the green.
I recently bought a new hot tub cover from pool mart. The service I received at the Tonawanda location was exceptional. They had told me they went with a new company for the covers and assured me I’d be happy. They were right. Ultra light weight and the straps are extra long so I’m night fighting to clip them closed. Thank you!!
Very professional and very helpful! Been going to pool Mart since I bought my pool from them and won’t go anywhere else! I’d give them 10 stars if I could! Highly recommended!!
Always helpful and knowledgeable. We had some minor challenges during the first few years of pool ownership. The knowledgeable staff at Pool Mart always comes through with good advice and easily understood instructions.
I have just taken over a lot of the pool responsibilities for my son, now that I have totally retired. Thank God for Pool Mart bailing me our at least 3 or 4 times this summer.
Today, though, was extraordinarily special when they actually had a part in stock for a piece of the motor assembly connecting to the filter basket.
I brought the unknown named part in so that someone might be able to special order it for me. I was amazed that they recognized the part ( they didn’t know what it was called either) but they had it.
Hopefully, I don’t have any more emergency repairs the rest of this season, but if I do, I will only go to Pool Mart in Tonawanda because of their very knowledgeable personnel.
The experience at Pool Mart has been beyond my expectations. We ran into some issues that had nothing to do with Pool Mart. Throughout the process, Tom and his team (shout out to Cam as well) were available, accommodating, knowledgeable, hands on helpful and most importantly patient. No question was too small. Everything got as much time as I felt I needed. Highest recommendation to Tom and his team!
